The intermittent screen black out hasn't happened since checking the Simplified Cursor option, but I've been in meetings a lot this afternoon and haven't used it. NET unhandled exception and a more specific application error. They have had this reported and even ran across it in testing, so that solves the speed at which the capture starts when it's checked.Īfter enabling simplified cursor, I still had the crash issue on video capture, so I've sent them the application event logs which included a. Checking it solved the slowness issue (issue #1). They suggested I try changing a checkbox setting called 'Simplified Cursor' under Preferences. In Snagit 2018 from version 13 is that when then cross hairs are displayed forĬapturing, this is using hardware to render them rather than software.'

Reinstalling v13 makes all these problems go away on the same Windows 10 圆4 system, with no video driver changes or other configuration mods.Īnyone else seeing any of these or other symptoms? I've downloaded the latest SnagIt patches and this behavior is still the same for both releases of 2018. This too is intermittent, but it happens more often than not. When capturing video, the countdown 3-2-1 shows when you click the record button, and at 0 it crashes and Windows dialog appears indicating that SnagIt is no longer responding.Dragging the window to another screen repaints it so you can see what you're doing, and when dragging it back to the original monitor, everything stays visible. Intermittently after capture, ONLY the content portion of the SnagIt Editor window turns black.Sometimes it remains black and I have to Ctrl-Alt-Del and cancel to get it back. Sometimes it comes back after several seconds. Not just the SnagIt Editor window, but the whole monitor, even when the editor is not maximized.

After capture, the screen (in a multi-monitor setup) that is showing the Snag-It Editor intermittently turns black.Capture can take 10 seconds or more to initialize, and show the cross-hairs.I don't know what TechSmith has been doing to this product, but it's buggy as heck on the exact same platform that runs v13 perfectly. I've been using TechSmith's Snag-It daily since version 6 or 7, upgrading along the way, and I've been a fan-boy of this product to anyone trying to document or create training materials.įor those of you who haven't yet upgraded from v13 to 2018, DON'T!

Snagit 13 documentation